GST Number: 19GHDPM9524D1Z4

At BM Enterprise, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a flexible Return & Exchange Policy under the terms below:

1. Eligibility for Return/Exchange

• Products can be returned or exchanged within [X] days of delivery.

• Items must be unused, undamaged, and in their original packaging.

• Proof of purchase (invoice/order ID) is required.

• Customized or personalized boxes are not eligible for return/exchange.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Customized or specially designed products

• Discounted or clearance items

• Products damaged due to mishandling after delivery

3. Process for Return/Exchange

1. Contact our customer support team at 📧 [Your Email] or 📞 [Your Phone Number] within the return period.

2. Share your order ID and reason for return/exchange.

3. Once approved, return the product to the address provided by our team.

4. After inspection, your replacement product or refund will be processed.

4. Refunds

• Refunds will be initiated once the returned item is inspected and approved.

• Refunds (if applicable) will be processed to your original payment method within [X] working days.

• Shipping charges are non-refundable.

5. Exchange

• Exchanges are subject to product availability.

• If the requested product is not available, you may opt for another product of equal value or request a refund.

6. Damaged/Defective Products

• If you receive a damaged or defective item, notify us within 48 hours of delivery with clear photos/videos.

• We will arrange a replacement or refund at no extra cost.